What Asisly is for
Asisly is an inbound AI receptionist. The Service is designed to answer calls, chats, and SMS that your customers initiate to your business — so they can book appointments, ask questions, place orders, leave messages, or be routed to a human.
Allowed
- Answering your business's inbound phone line.
- Confirming bookings and orders by SMS to the caller who placed them.
- Following up by SMS within 30 days on a thread the customer started.
- Outbound recall calls/SMS to your existing customers with prior consent.
- Embedding the chat widget on your owned website.
Not allowed
- Cold-calling lists you bought, scraped, or otherwise obtained without consent.
- SMS or call blasts to numbers that didn't opt in.
- Any outbound campaign that violates the TCPA (US), CASL (Canada), or equivalent laws.
Prohibited content & activity
You may not use the Service to engage in or facilitate any of the following:
- Illegal activity. Anything that violates applicable law — fraud, scams, money laundering, unauthorized practice of medicine/law, illegal sales (drugs, weapons, stolen goods).
- Spam & unsolicited communication. Mass unsolicited calls or texts. Asisly enforces STIR/SHAKEN call authentication and blocks numbers flagged for spam.
- Impersonation & deception. Pretending to be a person or business you are not. Voice clones must be of a person who has given written consent.
- Phishing & credential theft. Tricking callers into giving up passwords, account numbers, OTP codes, or sensitive identifiers.
- Harassment & abuse. Threats, harassment, hate speech, sexual content directed at or involving minors, or content designed to intimidate.
- Election interference. Robocalls or AI-generated calls intended to suppress votes, impersonate candidates, or spread election disinformation.
- Sensitive data through Standard agents. Collecting Social Security Numbers, full credit card numbers, banking credentials, or protected health information through a Standard agent. If you handle PHI, upgrade to the Pro tier or higher and sign our BAA. If you collect payment, use Asisly's Stripe-link integration — never read card numbers over the phone.
- Competitive intelligence. Using transcripts, recordings, or other Service outputs to train a competing AI model. Reverse-engineering, decompiling, or scraping the Service.
- Resale. Reselling the Service or sub-licensing access without an explicit reseller agreement.
- Infrastructure abuse. Attacking the Service or any third-party system, exceeding rate limits in bad faith, or attempting to access data not associated with your account.
Responsibility for prompt content
You are responsible for the prompts, knowledge base, and service catalog you upload. If you instruct the AI to make unsupported medical or legal claims, to misrepresent prices, or to deceive callers, that's on you — not the AI. Asisly's default templates and reliability tuning are designed to refuse uncertain answers; overriding those guardrails is a violation.
Recordings & consent
If you enable call recording (a Growth-tier feature), you are responsible for compliance with two-party consent recording laws in your jurisdiction. Asisly plays a recording-disclosure prompt at the start of each call when recording is enabled. Disabling that prompt to record without consent is prohibited.
Voice cloning
Voice clones may only be made of a person who has given written consent for that use. Cloning a public figure, a celebrity, a previous employee, or anyone who has not explicitly authorized the clone is prohibited and may be illegal in your jurisdiction.
How we enforce
Asisly monitors aggregate signals (call volume, complaint rates, fraud indicators, carrier-flagged spam) and may investigate individual transcripts when we have a credible report of abuse. We will not browse customer transcripts arbitrarily.
For violations, we may:
- Issue a warning and a chance to remediate;
- Throttle or suspend your account immediately for serious violations (illegal activity, mass spam, fraud);
- Terminate your account without refund;
- Cooperate with law enforcement when legally compelled.
Reporting abuse
If you receive a call from an Asisly-powered agent that you believe violates this policy, please report it to [email protected] with the date, time, and any caller-ID information. We respond within one business day.
Security vulnerabilities should be reported to [email protected].
Updates
We may update this policy as we encounter new patterns of abuse. Material changes will be announced 30 days in advance to active customers.